Refund policy
Return and Refund Policy
Thank you for shopping with us. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your purchase, please read our Return and Refund Policy below.
1. Right of Withdrawal
According to EU law, you have the right to withdraw from a distance contract (online purchase) without providing any reason within 14 calendar days from the day you received the ordered item.
2. Returns – Conditions
- Item Condition: The product must be in an unused, undamaged condition, and in its original packaging. For jewelry, please make sure the items have not been used or damaged.
- No Right to Return: The right of withdrawal does not apply to products made to order or personalized items that were tailored to your specific requirements.
- Return Costs: The customer is responsible for the cost of returning the item, unless the product is faulty or damaged.
3. Return Process
To exercise your right to return an item, please inform us of your decision to withdraw from the contract by sending an email to info@linajewelry.shop.
Once we receive your request, we will send you further details on how to return the item. Please return the item at your own cost within 14 days of informing us about your decision to withdraw from the contract.
4. Refunds
Once we receive the returned item and check its condition, we will process the refund to the payment method you used at the time of purchase, within 14 business days.
The refund will cover the full cost of the product. Shipping costs, if applicable, are non-refundable unless the product is faulty or damaged.
5. Damaged or Defective Products
If you receive a damaged or defective product, please notify us as soon as possible, but no later than 14 days after receiving your order. We offer an exchange for a new item, a repair, or a full refund, depending on your preference.
In the case of damage during shipping, please keep the packaging and provide photographic documentation so we can file a claim with the carrier.
6. Exceptions
- In the case of products that have been used, damaged, or do not meet the return conditions (e.g., damaged packaging, missing original labels), we reserve the right to refuse the return.
- Products made to order, personalized items, or others that fall under exceptions as per legal regulations are not eligible for return or exchange.
7. Contact
If you have any questions regarding our Return and Refund Policy or wish to start the return process, please contact us at info@linajewelry.shop.
Important Consumer Rights Information
Under EU regulations, consumers have the right to withdraw from a distance contract within 14 calendar days without providing a reason. To exercise this right, the consumer must inform the seller of their decision within 14 days of receiving the product.